FAQ's
Q. I want to hire an employee. What next?
Once you decide you want to hire an employee, the next step is for you to provide VirtualEmployee.com with a detailed job description for the position you seek to fill. The job description should include, if appropriate, all the following information: qualifications, year of experience, domain expertise, skill set, shift timings, and job duties.
This information is important as the VirtualEmployee.com HR department will use it to recruit potentially suitable candidates for your vacant job position. Once suitable candidates have been shortlisted by VirtualEmployee.com, their resumes will be submitted to you for you to decide if you want to interview/hire any of the candidates.
VirtualEmployee.com submits resumes free of charge. It typically takes 1-2 weeks to submit resumes although this time frame can be less/more, depending upon the type of employee you wish to hire.
This information is important as the VirtualEmployee.com HR department will use it to recruit potentially suitable candidates for your vacant job position. Once suitable candidates have been shortlisted by VirtualEmployee.com, their resumes will be submitted to you for you to decide if you want to interview/hire any of the candidates.
VirtualEmployee.com submits resumes free of charge. It typically takes 1-2 weeks to submit resumes although this time frame can be less/more, depending upon the type of employee you wish to hire.
Q. Do I have any employment tax, insurance, or law obligations/liabilities as a result of hiring a Virtual Employee? No!
Legally your employee is employed by VirtualEmployee.com. Subsequently, you have no employment tax, insurance, or labor law obligations/liabilities. Legally you do not hire an employee but purchase a service, which includes: an employee, HR services, office space, hardware, customer support, management services, technical support, etc...
Legally your employee is employed by VirtualEmployee.com. Subsequently, you have no employment tax, insurance, or labor law obligations/liabilities. Legally you do not hire an employee but purchase a service, which includes: an employee, HR services, office space, hardware, customer support, management services, technical support, etc...
Q. Can I review resumes, test the candidates, and conduct interviews? Do I select the employee that works for me?Yes!
For every vacancy you seek to fill, VirtualEmployee.com submits to you several resumes of candidates whom we feel are suitable for the position. We submit resumes to you in accordance with the job description you provide to us.
You can then review the resumes and select the candidates you would like to interview. After the interviews you can decide if you would like to hire any of the candidates. If you wish you can also provide the candidates with a test. VirtualEmployee.com will submit the results of the tests back to you and administer the test under examination conditions.
You can conduct interviews with candidates via phone at a time/date convenient to you. VirtualEmployee.com submits resumes and arranges candidate's interviews for you for free.
For every vacancy you seek to fill, VirtualEmployee.com submits to you several resumes of candidates whom we feel are suitable for the position. We submit resumes to you in accordance with the job description you provide to us.
You can then review the resumes and select the candidates you would like to interview. After the interviews you can decide if you would like to hire any of the candidates. If you wish you can also provide the candidates with a test. VirtualEmployee.com will submit the results of the tests back to you and administer the test under examination conditions.
You can conduct interviews with candidates via phone at a time/date convenient to you. VirtualEmployee.com submits resumes and arranges candidate's interviews for you for free.
Q. How quickly can I terminate VirtualEmployee.com's services?You simply need to give one month's notice to terminate our services. Our services cannot, however, be terminated within the first month of employment.
Q. Can my employee work the same office hours as me?Yes!
It is your choice what hours the employee works; whether Indian office hours, your office hours, or an overlapping shift. However, you need to inform VirtualEmployee.com at the beginning what office hours you want the employee to work.
It is your choice what hours the employee works; whether Indian office hours, your office hours, or an overlapping shift. However, you need to inform VirtualEmployee.com at the beginning what office hours you want the employee to work.
Q. How do I work with my employee?How you wish to work with your employee is entirely at your discretion. VirtualEmployee.com provides your employee with all the hardware and infrastructure they require to work for you remotely from India. How you wish to utilize that hardware is your choice. With the provided hardware, you can opt for a lot of collaboration and interaction with your employee or you can leave your employee to work independently.
Q. How do I communicate with my employee?Once more this is your decision. VirtualEmployee.com can provide your employee a telephone with a local number from your country. You can, thus, communicate via phone, e-mail, instant messengers, video conferencing, and/or Skype.
Q. How do I know my employee is working and able to do the job?VirtualEmployee.com managers are entrusted with the responsibility to monitor and supervise your employee working at all times. In addition, you can also monitor your employee via web cams, remote login software, phone, and instant messenger. Furthermore, you will be able to judge your employee's work ethic and performance from the results he/she produces.
Q. What are your procedures to protect my sensitive and confidential data/information?There are many methods that can be implemented to protect your confidential information. If you are concerned about the security of your data, please contact VirtualEmployee.com, and VirtualEmployee.com will then discuss and plan with you the best method to implement. Some of the methods that can be implemented include:
- All your data can be stored on your servers in your office. The employee, thus, only has access to the data whilst at work, and does not have any of your data saved on their PC.
- Your data can be stored on VirtualEmployee.com's servers and so once again the employee only has access to the data whilst at work and none of the data is saved on their PC.
- CD-ROM drives, USB ports, printers, etc., can all be disabled from your employee's PC and so your employee cannot duplicate your data, take it home, etc...
- Software can be installed on your employees PC that monitors what they do and prevents them from taking certain actions, e.g. emailing data etc.
Q. Can VirtualEmployee.com and my employee sign a non-disclosure agreement (NDA)? Yes!
In addition, a non-disclosure provision is also outlined in the VirtualEmployee.com contract.
In addition, a non-disclosure provision is also outlined in the VirtualEmployee.com contract.
Q. Can I hire an employee on a part-time basis? Yes!
You can hire an employee to work four hours a day.
You can hire an employee to work four hours a day.
Q. Does VirtualEmployee.com provide references and/or testimonials?Yes!
Due to the high volume of requests we receive, VirtualEmployee.com does not provide references but does provide testimonials.
Due to the high volume of requests we receive, VirtualEmployee.com does not provide references but does provide testimonials.
Q. Does my company have full intellectual property and ownership of work rights?Yes!
This is specified in the VirtualEmployee.com contract.
This is specified in the VirtualEmployee.com contract.
Q. How many hours/days does my employee work?Your employee works eight hours a day Monday through Friday, throughout the month. This does not include any time taken for breaks or for meals.
However, if you require your employee to work more or less than eight hours and/or over the weekend, VirtualEmployee.com can look to arrange this.
However, if you require your employee to work more or less than eight hours and/or over the weekend, VirtualEmployee.com can look to arrange this.
Q. How long does it take to get started?VirtualEmployee.com submits to you several resumes of candidates it feels are suitable for the position you seek to fill. You then select from the resumes any candidates you would like to test/interview/hire. It generally takes between 1-2 weeks to submit resumes to you. However, depending on the position, the time period can be less or more than 1-2 weeks. For software programming positions and back-office positions, resumes are generally submitted quicker.
Q. What are sample resumes?If you are skeptical about using our services or the quality of the candidates we can recruit, you can request or VirtualEmployee.com may suggest, that we submit to you sample resumes.
Sample resumes are of candidates whose resumes match the requirements of the job vacancy you wish to fill. Normally, sample resumes can be submitted to you within 24 hours, although it can sometimes take 2-3 days.
These resumes are classified as sample resumes because these candidates have not been interviewed or screened by the VirtualEmployee.com HR department. Accordingly, therefore these candidates are not available for hire. Nevertheless, the objective of sample resumes is to give you a quick and accurate idea of the talent we can recruit, the costs involved, and to absolve any uncertainty you may have regarding the talent of the candidates we can recruit. In addition, you can provide us with your feedback as to how you would like us to move forward.
Sample resumes are of candidates whose resumes match the requirements of the job vacancy you wish to fill. Normally, sample resumes can be submitted to you within 24 hours, although it can sometimes take 2-3 days.
These resumes are classified as sample resumes because these candidates have not been interviewed or screened by the VirtualEmployee.com HR department. Accordingly, therefore these candidates are not available for hire. Nevertheless, the objective of sample resumes is to give you a quick and accurate idea of the talent we can recruit, the costs involved, and to absolve any uncertainty you may have regarding the talent of the candidates we can recruit. In addition, you can provide us with your feedback as to how you would like us to move forward.
Q. What is "Notice Period"?Notice period simply means how quickly a candidate can join from the date we receive your payment and the VirtualEmployee.com's service contract has been signed. Please note that the notice period only becomes "active" once both payment and VirtualEmployee.com contract have been received. For instance, if a candidate has a one week notice period and the payment and contract is received on the 1st of January, the candidate's one week notice period will then become active and the candidate will start work on the 8th of January.
With every resume submitted to you, VirtualEmployee.com includes the notice period of that individual candidate.
With every resume submitted to you, VirtualEmployee.com includes the notice period of that individual candidate.
Q. How can I ensure that the right person is hired for the position?The VirtualEmployee.com recruitment model has a dual screening process, which is what gives VirtualEmployee.com a very high success rate. The screening is initially done by the VirtualEmployee.com HR department. The HR department conducts face to face interviews with all candidates who match the job description you provide. The best candidate's resumes are then forwarded to you for your consideration.
The second stage of screening is then completed by you. You review resumes, assign tests (if any), and conduct interviews.
This dual screening process helps to ensure that the right person is hired for the position. For you know best the requirements of your work, and you select the person you want to hire after being given ample opportunity to test them. You only hire a candidate if you feel he/she is suitable for the position. If you feel he/she is not qualified, you have no commitment to use our services. Hence, you only move forward if you are confident in the candidate and our service.
The second stage of screening is then completed by you. You review resumes, assign tests (if any), and conduct interviews.
This dual screening process helps to ensure that the right person is hired for the position. For you know best the requirements of your work, and you select the person you want to hire after being given ample opportunity to test them. You only hire a candidate if you feel he/she is suitable for the position. If you feel he/she is not qualified, you have no commitment to use our services. Hence, you only move forward if you are confident in the candidate and our service.
Q. What do I do if I or my employee has a problem?The VirtualEmployee.com customer service department is open 24 hours a day, five days a week. Simply communicate to VirtualEmployee.com your problem via e-mail (sales@virtualemployee.com) or phone (001+ 760 284 4609/ 44+ 0208 099 3086). VirtualEmployee.com managers are present 24 hours a day to resolve any of your problems.
Equally, VirtualEmployee.com managers are monitoring and supervising your employee working at all times. If your employee has a problem, they can contact a manager or the HR department to resolve any issues they may have. VirtualEmployee.com is present at all times to resolve any issues, and thereby ensures that the whole outsourcing process is a success.
Equally, VirtualEmployee.com managers are monitoring and supervising your employee working at all times. If your employee has a problem, they can contact a manager or the HR department to resolve any issues they may have. VirtualEmployee.com is present at all times to resolve any issues, and thereby ensures that the whole outsourcing process is a success.
Q. Is there a chance my employee will leave?It is unlikely the employee you hire will leave. VirtualEmployee.com offers competitive salaries and a pleasant office environment. Working with foreign companies is also a great opportunity and experience for Indians. However, VirtualEmployee.com cannot guarantee that your employee will not leave as inevitably this can and may occur.
Q. What is included in the price? Are there any hidden charges?For any position you are looking to fill, VirtualEmployee.com submits to you several candidate's resumes and their specific individual price. The quoted price attached to any resume is the full and complete cost for the entire service; including office space, recruitment, HR, management, customer support, hardware, infrastructure, and a dedicated employee, etc...
There are no hidden charges. However, there are three exceptions to the rule above:
There are no hidden charges. However, there are three exceptions to the rule above:
- If you require your employee to make hundreds of calls per day
- If your employee requires software that we do not provide and is costly to purchase
- If your employee requires hardware that we do not provide, e.g., an iphone programmer requiring an iphone.
Q. Can I come to India and visit and/or train my employee?Yes!
The VirtualEmployee.com office is your office extension in India. You are welcome to come and visit your employee at any time.
The VirtualEmployee.com office is your office extension in India. You are welcome to come and visit your employee at any time.
Q. Can I come to India to interview candidates?Yes!
Q. What is the billing schedule?VirtualEmployee.com takes the first payment before the employee starts work. Thereafter you are invoiced on a monthly basis. VirtualEmployee.com requires payment for the employee to be made before the start of the next month of work. For instance, if an employee starts his first day of work on the 1st of January, then for the next month's payment, VirtualEmployee.com requires receipt of payment before the 1st of February.
If payment is not received before the start of the next working month, VirtualEmployee.com reserves and may/will implement the right to stop the employee from working further. VirtualEmployee.com accepts no liability to your work as a result of an employee not being present to work.
If payment is not received before the start of the next working month, VirtualEmployee.com reserves and may/will implement the right to stop the employee from working further. VirtualEmployee.com accepts no liability to your work as a result of an employee not being present to work.
Q. Can my employee come to my country for training?Yes!
Q. What happens if I am not satisfied with the Virtual Employee I hire? If your employee's performance has been wholly inadequate we will offer you a complete refund.
If the employee has worked to a satisfactory level but not to the levels you or we expect, then we will charge on a pro-rata basis for the days he/she worked. We will then refund to you any outstanding amount.
If you wish we can also replace the employee you are dissatisfied with and use any outstanding money as credit for the next employee. It is, however, important to note that VirtualEmployee.com can only take the above following measures if your displeasure is communicated to VirtualEmployee.com at the earliest possible time (preferably within the first week of employment). If your employee has worked for you for a reasonable period of time and we have not received any communication of dissatisfaction from you, VirtualEmployee.com cannot call into question the ability of the employee or implement the above measures. In such a scenario, one month notice would be required to terminate our services.
If the employee has worked to a satisfactory level but not to the levels you or we expect, then we will charge on a pro-rata basis for the days he/she worked. We will then refund to you any outstanding amount.
If you wish we can also replace the employee you are dissatisfied with and use any outstanding money as credit for the next employee. It is, however, important to note that VirtualEmployee.com can only take the above following measures if your displeasure is communicated to VirtualEmployee.com at the earliest possible time (preferably within the first week of employment). If your employee has worked for you for a reasonable period of time and we have not received any communication of dissatisfaction from you, VirtualEmployee.com cannot call into question the ability of the employee or implement the above measures. In such a scenario, one month notice would be required to terminate our services.
Q. Can I offer incentives/bonuses to my employee? Yes!
Any incentives you offer will be completely passed on to your employee. VirtualEmployee.com does not take any percentage from bonuses intended for your employee. All incentives/bonuses are however paid to your employee via VirtualEmployee.com.
Any incentives you offer will be completely passed on to your employee. VirtualEmployee.com does not take any percentage from bonuses intended for your employee. All incentives/bonuses are however paid to your employee via VirtualEmployee.com.
Q. I require an employee who is proficient in English. Is this possible? Yes!
With approximately 350 million English speakers, India is one of the largest English-speaking nations in the world. The language was introduced in the country centuries ago during the British Empire. Ever since, English has been taught to students at school at an early age and, furthermore, English is widely used throughout the country, e.g., in the legal system, television, road signs, etc... One of the primary factors behind India being the number one outsourcing destination is India's proficiency in English.
With approximately 350 million English speakers, India is one of the largest English-speaking nations in the world. The language was introduced in the country centuries ago during the British Empire. Ever since, English has been taught to students at school at an early age and, furthermore, English is widely used throughout the country, e.g., in the legal system, television, road signs, etc... One of the primary factors behind India being the number one outsourcing destination is India's proficiency in English.
Q. Are there any start-up fees? No!
Q. Do I work with the same employee every day? Is the employee dedicated to my requirements?Yes!
Q. Do you offer competitive salaries to the employees? Yes!
VirtualEmployee.com is acutely aware of the fact that for outsourcing to be a success all the parties concerned must benefit. If your employee is unhappy, it will affect your work and in turn lead you to stop hiring the employee. Furthermore, many employees leave their present jobs to take positions with VirtualEmployee.com. This can be partially attributed to the fact that VirtualEmployee.com offers competitive salaries.
VirtualEmployee.com is acutely aware of the fact that for outsourcing to be a success all the parties concerned must benefit. If your employee is unhappy, it will affect your work and in turn lead you to stop hiring the employee. Furthermore, many employees leave their present jobs to take positions with VirtualEmployee.com. This can be partially attributed to the fact that VirtualEmployee.com offers competitive salaries.
Q. What are the leaves and holiday policy?Your employee is entitled to 8 paid holidays throughout a year. In addition, after the first month of employment, your employee accumulates one day of paid leave per month. Hence, in one year your employee is entitled to 19 days of paid days off work. Any other days off work are unpaid leaves, for which you will not be charged.
Q. I require an employee who does not have a strong accent, is this possible? Yes! this is possible for back-office positions.
In addition, VirtualEmployee.com can recruit candidates in back-office fields who have undergone voice training and have neutral accents. Furthermore, VirtualEmployee.com can recruit candidates who have worked for Western call centers (e.g., IBM, Dell, and BT) and, thus, are accustomed to American or British accents and have experience in interacting with clients from the West
In addition, VirtualEmployee.com can recruit candidates in back-office fields who have undergone voice training and have neutral accents. Furthermore, VirtualEmployee.com can recruit candidates who have worked for Western call centers (e.g., IBM, Dell, and BT) and, thus, are accustomed to American or British accents and have experience in interacting with clients from the West
Q. What part of India is VirtualEmployee.com located in?New Delhi NCR (Capital of India).
Q. If I hire more than one employee can they sit together?Yes!
Q. If I hire more than one employee/several employees, can I have a discount? Yes!
Q. If my employee takes a day off work or is sick can you provide a replacement? No! VirtualEmployee.com provides you with a long-term dedicated employee. You work with the same employee every day. You do not work with a variety of employees. Hence, it is not possible to cover the odd absence by an employee.
If, however, your employee requires a substantial time off work, VirtualEmployee.com can replace the employee.
If, however, your employee requires a substantial time off work, VirtualEmployee.com can replace the employee.
Q. Why is payment required before the employee starts? And why does VirtualEmployee.com require payment before the start of each working month?The employee you hire is legally employed by VirtualEmployee.com. And so VirtualEmployee.com is legally liable for the employee's salary. VirtualEmployee.com will only make this legal commitment once payment has been received from you.
Furthermore, often candidates leave positions with their current companies to take a position with VirtualEmployee.com. VirtualEmployee.com will only instruct a candidate to resign from their present company and sign our employment contract once we are in receipt of payment and contract.
The same principle applies as to why VirtualEmployee.com thereafter requires receipt of payment before the start of every new working month. VirtualEmployee.com cannot provide a service for which payment has not been made and, thus, the employee will be stopped from working for you if payment is not made before the start of the next work month.
Furthermore, often candidates leave positions with their current companies to take a position with VirtualEmployee.com. VirtualEmployee.com will only instruct a candidate to resign from their present company and sign our employment contract once we are in receipt of payment and contract.
The same principle applies as to why VirtualEmployee.com thereafter requires receipt of payment before the start of every new working month. VirtualEmployee.com cannot provide a service for which payment has not been made and, thus, the employee will be stopped from working for you if payment is not made before the start of the next work month.
Q. What hardware is provided to the employee?Your employee will be provided with a new Dell or HP laptop or a Desktop. In addition, your employee will have access to all other computer peripherals such as laser printer, high- resolution scanner, fax, headsets, web cams, etc...
Q. What are the modes of payment?Wire transfer is the sole method of payment.
Q. Can you provide highly skilled and technical employees?Yes!
As a general rule, VirtualEmployee.com can provide you with a like for like employee from India as you would find in the U.S. or Europe. India is renowned for its technical talent in fields such as programming, engineering, and law. It is, thus, why fortune 500 companies such as IBM employ 75,000 employees in India. If outsourcing is a success for the most successful companies in the world, it would certainly work for you.
As a general rule, VirtualEmployee.com can provide you with a like for like employee from India as you would find in the U.S. or Europe. India is renowned for its technical talent in fields such as programming, engineering, and law. It is, thus, why fortune 500 companies such as IBM employ 75,000 employees in India. If outsourcing is a success for the most successful companies in the world, it would certainly work for you.
Q. For how long can I hire an employee? With VirtualEmployee.com you can hire the same employee for many years.
Q. I do not require a long-term dedicated employee but want to outsource a project. Is this possible?Yes!
Q. What is the cost of outsourcing a project? And how long will it take to complete?The cost and time for completion of a project is dependent upon the particular nature and demands of the project you want to outsource. To outsource a project with VirtualEmployee.com, we require a detailed specification of the project you want to outsource. VirtualEmployee.com will then review the specification and revert to you with a cost and time estimation.
The cost of a full-time dedicated employee is not reflective of the costs we charge for project outsourcing.
The cost of a full-time dedicated employee is not reflective of the costs we charge for project outsourcing.
Q. Is India a stable outsourcing destination? Yes!
India is the largest democracy in the world with a stable government and a trustworthy judiciary.
India is the largest democracy in the world with a stable government and a trustworthy judiciary.
Q. Is India the best outsourcing destination? Yes!
Hence, why India, with a 65% share, has the largest percentage of the global offshore outsourcing market. In addition, India's outsourcing industry is valued at US$70 billion per annum and India has been consistently ranked the number one outsourcing destination for several years.
From its stable democracy, English-speaking professionals, large technical talent pool, and hard work ethic, India, in every respect, is the number one outsourcing destination.
Hence, why India, with a 65% share, has the largest percentage of the global offshore outsourcing market. In addition, India's outsourcing industry is valued at US$70 billion per annum and India has been consistently ranked the number one outsourcing destination for several years.
From its stable democracy, English-speaking professionals, large technical talent pool, and hard work ethic, India, in every respect, is the number one outsourcing destination.
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