As your outsourcing provider, VirtualEmployee.com is acutely aware of the outsourcing pitfalls, and knows exactly how to overcome them.

Following are the crucial components VirtualEmployee.com implements to make sure outsourcing is a success:

Professionalism
Without doubt the most distinguishing factor of VirtualEmployee.com is our professional approach. Without a professional mindset, short cuts will naturally be made which will lead to a chain reaction of multiple errors. And when you are outsourcing work thousands of miles away, even the slightest glitch can have escalating repercussions. To outsource successfully there can be no short cuts, efficiency at every stage is paramount. Many companies do not understand this mindset or approach, “short cuts” are the norm and this is what results in failure.

Hiring the right employee
The most important factor to successfully outsource is to hire the right employee. If the employee you hire does not have the right qualifications, experience, motivation, ability, or work ethic, inevitably they will be unable to produce the results you require.

VirtualEmployee.com has devised a very stringent and rigorous dual HR screening process to ensure you hire the right employee:

 

Stage 1: Understanding your requirement:

Step 1: For any position you want to fill we ask you to submit to us a detailed job description. We do not make any presumptions with respect to the type of employee you want to hire.

Step 2: Our HR department analyzes the job description you send to us. If we have any questions or uncertainty, our HR department contacts you to resolve the doubt. Our objective is to completely understand the type of employee you want to hire. Only once we completely understand your requirement, can we then recruit a qualified employee for you. You also include in the job description the job duties of the employee. This way we can use our local expertise to select those candidates when keeping in mind the tasks entailed in the job vacancy.

 

Stage 2: VirtualEmployee.com screening

Step 3: HR executives commence the screening process by scrutinizing candidates’ resumes. The HR executives look for resumes that match the vacant job position in terms of qualifications, experience, and expertise.

Step 4: From the screened resumes, those candidates who match the position based on their resumes undergo a telephonic interview. During the telephonic interview, once again the HR executive screens the candidates’ suitability for any said position.

Step 5: Those candidates who pass the telephonic stage of screening are invited to our office for a face to face interview. Most candidates are interviewed by a panel of HR executives and there can be up to three HR executives interviewing one candidate. Many VirtualEmployee.com HR executives are from technical backgrounds (in particular, a software programming background), and so the HR executives will/may ask the candidates technical questions. If the HR executives are not familiar with the technical background of the job vacancy they will research the field so that they are in a position to ask appropriate questions. Furthermore, if the HR executives deem it necessary, another interview round will also be arranged between the candidate and another employee from the same technical background as the candidate. This ensures the candidate will accordingly be asked the appropriate technical questions. In addition to asking technical questions, the HR executives will also judge several other factors—including the candidate’s interest levels, background, professionalism, and proficiency in English.

Step 6: If necessary for the position, the HR executive will also assign a test to the candidate, e.g., English test for a content writer.

 

Stage 3: Client screening:

Step 7: Following the face to face interviews conducted by the VirtualEmployee.com HR department, the best resumes are submitted to you. You then review the resumes.

Step 8: From the resumes submitted to you, you select the candidates you would like to interview and/or test. VirtualEmployee.com advises all clients to interview candidates before they decide to hire an individual.

Step 9: Following the interviews and/or test results, you can then decide if you would like to hire any of the candidates.

VirtualEmployee.com has a very high success rate because of the dual nature of its recruitment process. Both you and VirtualEmployee.com are involved and filter through the best candidates. VirtualEmployee.com does not assign to you an employee that it feels is suitable for the position. Rather, it submits to you resumes of candidates who we feel are suitable for the position and then you select the employee you want to hire.

With VirtualEmployee.com you then have the opportunity to decide if the shortlisted candidates are qualified for the position. We encourage you to review the resumes, provide tests, and interview the candidates. With you asking challenging technical questions, assigning tests, and reviewing the candidate’s qualifications and experience, you can deduce if the candidate is suitable for the position.

You are the best judge of the type of employee you require and want to hire. And this is why VirtualEmployee.com involves you in the recruitment process; it significantly increases the success rate. You only hire an employee once you are confident of his/her ability, this helps ensure the right employee is hired. If you are not confident in an employee’s ability you have no commitment to hire, and this keeps your risk to a minimum. With this layered recruitment process, VirtualEmployee.com ensures you hire the right employee, a prerequisite for outsourcing to be a success.

 

Infrastructure and hardware—efficiency is the key

When working with an employee located thousands of miles away, it is imperative that both parties are equipped with the necessary infrastructure and hardware. If the employee does not, then even the slightest hiccup can get magnified several fold and considerably hamper one’s progress and efficiency.

India experiences frequent electricity cuts and unstable and slow internet access. Working with an employee is simply not possible if this occurs. Equally, if an employee is not equipped with a powerful PC then heavy collaboration and interaction with an employee is not possible. Unavailability of software and other computer peripherals such as fax, headset, scanner, web cam, printer, and a telephone with local number from your country can also prevent an employee from completing their work or doing so in a productive manner. The VirtualEmployee.com office is, however, maintained to international standards in every respect. VirtualEmployee.com is dedicated to providing quality; which is why we have lease line internet connections, technical support 24 hours a day, new Dell PCs, air conditioning, spacious office desks, a generator etc… Our office is on par with those you would find in the U.S. or Europe. This allows us to create a Virtual office environment, which enables you and your employee to bridge physical distance and, thus, work directly together. Without this it is simply not possible to directly work with an employee remotely.VirtualEmployee.com places a strong emphasis on hardware, infrastructure, and a first-class office, for it is the only way one can successfully hire an employee from India.

 

Supervision and management

With VirtualEmployee.com you supervise and manage the employees work. Your employee, however, works from VirtualEmployee.com’s office in India where they are physically monitored and supervised by the VirtualEmployee.com HR department and VirtualEmployee.com managers. Our physical presence is crucial to the success of outsourcing for it enables the following:

• Professional office working environment 
• Logistical control of your employee
• Real-time implementation of your instructions
• Regulation of your employee

VirtualEmployee.com’s physical presence creates an office environment equivalent to yours in your home country, and enables us to implement your instructions. In essence VirtualEmployee.com is your physical presence in India. All aspects of outsourcing and employment that you cannot control remotely are taken care of by VirtualEmployee.com. Without adequate supervision and management of your employee, outsourcing becomes undisciplined and deregulated which leads to inefficiency, unprofessionalism, and, thus, ultimately poor results.

 

Customer support, dedicated HR department and managers

The VirtualEmployee.com customer support department is open 24 hours a day. You are, thus, able to contact VirtualEmployee.com at any time during the day. If you have any query or any problem you can, thus, instantly get in touch with VirtualEmployee.com. The customer support department will respond to your query or issue and VirtualEmployee.com managers will implement any necessary procedure to resolve it. If you have some problem with your employee, work, or any other outsourcing-related problem, VirtualEmployee.com is present to take care of it immediately.
Equally, the VirtualEmployee.com HR department and VirtualEmployee.com managers are present at all times to resolve any issues or problems your employee may be having. Whether their problem is a technical problem, related to their work, or even personal, VirtualEmployee.com is present at all times to provide your employee with assistance. In summary, VirtualEmployee.com is monitoring the entire outsourcing and employment process at all times. And we are physically present at all times to immediately implement any corrective measures that are necessary. This is crucial to the success of outsourcing, for both you and your employee have a source of immediate contact and immediate assistance. Without such dedicated support, outsourcing is not pragmatic.